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We thank you for using VPauto's services. Your trust is important to us, so we are concerned about the protection of your personal data.

VPauto processes personal data about you as a data controller in the context of using this website (hereinafter the "Site").

VPauto is committed to ensuring the protection of your personal data in compliance with all applicable regulations on the protection of personal data, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and the law on the protection of individuals with regard to the processing of personal data of 30 July 2018 (the "Applicable Regulations on the Protection of Personal Data").

This policy aims to inform you about the methods of collection, processing, and use of your personal data and your rights in this area in light of the Applicable Regulations on the Protection of Personal Data.

A. CATEGORIES OF COLLECTED DATA

In the context of using our Sites and Applications, several types of personal data may be collected. This personal data may also be correlated with non-personal data collected through cookies or trackers.

VPauto collects the following data for individuals:

  • Identity data (e.g., name, first name, address, email...). These data are collected directly from you, with your consent, when you create a personal account, subscribe to newsletters, create alerts, or request an estimate for a trade-in; It is specified that minors under the age of 15 are deemed to have obtained the consent of the parent or legal guardian to register and transmit their personal data. Mandatory data is indicated in the collection forms by an asterisk. Without this data, the service related to this collection cannot be provided.
  • Authentication data. This includes the identifier and password you use to create an account.
  • Connection data (e.g., date and time of connection, connection duration, pages viewed) collected through cookies or trackers.
  • Browsing data (IP address of the device connected to the Site or Application, type of device used, operating system of the connected device, telephone operator, Internet address of the terminal's origin page, version of the browser software used by the terminal, download errors, language of the browser software used by the terminal).


VPauto collects the following data for professionals:

  • The same data as those collected for individuals, plus identification data: BCE/VAT.


VPauto also performs audience measurements for this website. VPauto, for example, measures the number of site visits, the number of pages viewed, visitor activity, and their frequency of return

B. PURPOSE OF DATA COLLECTION

VPauto only processes personal data for specific, explicit, and legitimate purposes.

VPauto processes your data in the context of executing an automotive project (purchase and/or trade-in).

For this purpose, the purposes pursued by VPauto are as follows:

  • Manage customer or user identity and authenticate them.
  • Manage their purchase order or reservation.
  • Invoice and collect payments.
  • Make a payment in the context of a trade-in, overpayment, or commercial gesture.
  • Provide pre-sale, sale, and after-sale service.
  • Manage personal data, characteristics, and rights of a warranty contract.
  • Handle complaints.
  • Communicate for customer management purposes.
  • Manage incoming mail.
  • Recover outstanding payments.
  • Handle disputes.
  • Recover outstanding payments.
  • Handle requests related to data subjects' rights.
  • Operate services.


VPauto also processes data for purposes other than the strict execution of automotive projects. In this case, VPauto ensures that there is a legitimate interest in carrying out the processing. Moreover, processing may, as necessary, be subject to your consent, which you can withdraw at any time.

For this purpose, the purposes pursued by VPauto are as follows:

  • Organize direct marketing operations.
  • Send personalized communications: We measure the open rate of our dispatches to adapt them to your needs.
  • Organize commercial events.
  • Send newsletters, if you have consented by ticking the corresponding box.
  • Send commercial offers from partners, if you have consented by ticking the corresponding box.
  • Survey customers or prospects.
  • Improve offers and customer relations.
  • Ensure the security of platforms and services.
  • Combat fraud.
  • Allow you to browse our Sites and Applications and adapt our content to your device to improve your navigation.
  • Remember the information you have entered in the forms (for example, your user account).
  • Analyze the audience and traffic of the Site or Application.


VPauto also processes your data to meet its legal or regulatory obligations. For this purpose, the purposes pursued by VPauto are as follows:

  • Retain data required to respond to legal obligations.
  • Manage requests for data communication from authorized authorities.

C. DATA RECIPIENTS

These data are intended for:

  • The services and personnel of the company VPauto authorized to access them by virtue of their function.
  • Our potential subcontractors, strictly in compliance with the purposes for which the said personal data were collected, such as the delivery of awarded vehicles or the collection of traded-in vehicles, bank guarantee in case of participation in live auctions, secure payment of invoices.
  • Our business partners, if you have consented to the transmission of your data to receive their commercial offers.


Furthermore, the data may be disclosed to any authority legally authorized to know them, especially judicial, police, or administrative authorities.

No other communication of your personal data to third parties will be made by VPauto unless VPauto informs you and obtains your prior express authorization.

D. DATA RETENTION PERIOD

We only retain your data for a duration that is necessary and proportionate to the purpose for which it was collected, for a maximum period of 3 years from the last interaction you had with VPauto initiated by you (logging into your account, for example) in the context of interactions that did not result in a sale, reservation, or trade-in request.

E. RIGHT OF ACCESS AND RECTIFICATION

According to the provisions of the Applicable Regulations on the Protection of Personal Data, you have the right to access, rectify, erase, and obtain a copy of the personal data we hold about you in a structured electronic format (portability).

You also have the right to object, for legitimate reasons, to the processing of personal data concerning you, as well as the right to object to the use of your data for purposes of commercial prospecting, among others..

You can exercise your rights by sending your requests via email to the address [email protected] or by postal mail to the following address:

DPO – Customer Relationship Service VPauto
277 rue de Kerpont
CS60337
56855 Caudan Cedex - FRANCE



Any request for access, rectification, or deletion of your personal data must be accompanied by a photocopy of an identity document bearing your handwritten signature and specify the address to which the response should be sent.

You can also inform VPauto that you no longer wish to receive emails, postal mail, or SMS (Short Message Service), satisfaction surveys, information, and promotional offers, either by clicking on the link provided for this purpose in VPauto's emails and following the instructions provided, or by sending the word "STOP_VPAUTO" to the number that sent the SMS (non-premium rate).

We commit to responding to these requests within one month of receiving the request.

In the event of a dispute regarding the exercise of your rights, you have the option to file a complaint with the Data Protection Authority established at Rue de la Presse 35, 1000 Brussels, following the instructions provided on the website of this institution: https://www.autoriteprotectiondonnees.be/citoyen

F. COOKIES AND OTHER TRACKERS

VPauto uses cookies and other trackers on its Sites and Applications.

The term "cookie" encompasses several technologies that enable tracking of browsing or behavioral analysis of the Internet user. These technologies are multiple and constantly evolving.

The HTTP cookie, which is currently the most widely used technology, is a small text file stored by your computer, tablet, or smartphone browser, allowing the retention of user data to facilitate navigation and enable certain functionalities.

Technical or audience measurement cookies:

The purposes of using these cookies by VPauto are as follows:

  • Establish statistics on traffic (number of visits, pages viewed, abandonment in the navigation process, etc.) in order to track and improve the quality of our services.
  • Adapt the presentation of the Site and Application to the display preferences of your device (language used, display resolution, operating system used, etc.).
  • Remember information entered in forms, manage and secure access to personal spaces such as your account.
  • Implement security measures, for example, when you are asked to reconnect to your account after a certain period of inactivity.


Third-party cookies used with your consent:

The purposes of using these cookies by VPauto are as follows:

  • Measure the number of page views, visits, as well as visitor activity on the site and their frequency of return, through audience measurement solutions like Google Analytics.
  • Offer you offers and services tailored to your needs and adapt the content displayed on your device, based on the personal data you have provided us (targeted advertising, commercial prospecting, etc.).
  • Identify products viewed or bid on our Site or Application to personalize the advertising offer addressed to you outside the vpauto.be site by email.


Your choices regarding cookies:

In general, you can oppose the recording of cookies by configuring your browser's connection settings. Please note that if your browser is set to refuse all cookies, you may not be able to place orders, make reservations, participate in live auctions, or enjoy essential functions of our site.

We invite you to configure your browser settings to your best advantage. Procedures for blocking cookies for major browsers:



Similarly, you have the option to control the deposit of Cookies on your smartphone according to the rules of its operating system:

G. THIRD-PARTY OWNED SITES

The links on the Site or Application may redirect you to external websites. The personal data protection policies of these sites may differ from that presented by VPauto. Therefore, it is recommended to familiarize yourself with the personal data protection policy of each of the relevant sites.

In any case, our liability cannot be sought if the content of any of the relevant sites violates current legal and regulatory provisions.

H. IMPLEMENTED SECURITY MEASURES

Concerned with ensuring the security of your data, we have adopted the following measures to prevent your data from being altered, damaged, or accessed by unauthorized third parties:

  • Physical access protection to the premises where your data is stored (secure building).
  • Implementation of a user authentication process via individual passwords.

I. UPDATE OF THIS PRIVACY POLICY

This privacy policy may be modified or amended at any time. You are encouraged to check it regularly.

For more practical information on exercising your rights, we recommend consulting the website of the Data Protection Authority, especially the page https://www.autoriteprotectiondonnees.be/citoyen/vie-privee/quels-sont-mes-droits-